Betbati Privacy Policy — Your Information Is Fully Protected

1 Introduction

Welcome to betbati. This Privacy Policy explains how betbati collects, uses, stores, and protects your personal information. It applies to all betbati services — including the website, mobile app, and all associated services.

We believe your privacy is a fundamental right. That's why betbati never collects your information unnecessarily or sells it to third parties. Every piece of data we collect has a clear purpose — and it's used solely to improve your experience.

By using any betbati service, you agree to this Privacy Policy. If you have any questions, feel free to contact us at any time.

2 What Information We Collect

Betbati only collects information that is necessary. Below is a breakdown of what we collect across different categories:

We never collect or store your bank account password, card PIN, or mobile banking PIN. This information remains solely within the systems of the respective financial service providers.

3 How We Use Your Information

Betbati uses your data solely for the purposes listed below. Your consent will be obtained before using it for anything else:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: To analyze user experience and continuously improve the site.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Legal Obligations: To comply with applicable laws in Bangladesh.
• Responsible Gaming: To identify problem gambling patterns and provide the necessary support.
• Contact: To send you important updates, security alerts, and promotional information.

If you no longer wish to receive marketing emails or SMS, you can opt out at any time through your account settings or by contacting our support team.

4 Who Your Data Is Shared With

Betbati never sells your personal data to advertisers or other companies. However, limited information may be shared with the following parties where necessary to operate our services:

• Payment Providers: Mobile Pay, Nagad, Rocket, and other payment partners — used solely to process transactions.
• Identity Verification Services: Licensed verification providers for the KYC process.
• Technology Infrastructure: Cloud server and security service providers, bound by strict confidentiality agreements.
• Law Enforcement Agencies: Upon receipt of a valid order from a competent court or government authority in Bangladesh.

5 Security Measures

Betbati uses industry-standard technology and processes to keep your information secure. Our security measures include:

• 256-Bit SSL Encryption: All data is transmitted through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Real-Time Fraud Detection: Unusual transactions or login attempts are detected in real time.
• Regular Penetration Testing: External security experts regularly audit and test our systems.
• Data Encryption at Rest: Stored data is also kept in an encrypted state.
• Restricted Access Control: Only authorized personnel have access to specific data.

That said, please keep in mind — no system on the internet is 100% secure. We encourage you to use a strong password and never share your login credentials with anyone.

6 Cookies & Tracking Technologies

Betbati uses cookies and similar technologies on its website and app to enhance your browsing experience and keep the site running smoothly.

Betbati uses three types of cookies:

• Essential Cookies: Required for login sessions, language preferences, and security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences — such as theme, language, or betting filters.
• Analytics Cookies: To understand which parts of the site are used most. This information is collected anonymously.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

7 Your Data Rights

Betbati gives you full control over your data. Your rights are outlined below:

To exercise any of these rights, please contact our support team. We typically respond within 48 hours. Note that certain data may need to be retained for a specified period due to legal obligations.

8 Data Retention Period

Betbati does not retain your data longer than necessary. Below are the retention periods for different types of information:

• Account Information: For the duration your account remains active, and for 5 years after closure.
• Financial Transaction Records: 7 years, as required by law.
• Communication History: 2 years from the date of last contact.
• Log Files & Technical Information: Up to 1 year.
• Marketing Preferences: Until you make a change.

Once the retention period expires, data is securely deleted or fully anonymised so you can no longer be identified in any way.

9 Contact & Complaints

Contact us for any privacy-related questions, requests, or complaints:

• Email: support@betbati.net
• Live Chat: Available 24/7 on website & app
• Help Center: Help Center Page

Our Data Protection Officer (DPO) reviews all privacy-related requests and typically responds within 48 hours. Complex cases may take up to 30 business days.